AdvertiseUp Terms & Conditions
1. Introduction
These Terms & Conditions govern the use of AdvertiseUp’s website, services, consultations, projects, subscriptions, workshops, and any other business relationship between AdvertiseUp and its clients.
By accessing our website, submitting a form, booking a consultation, requesting a proposal, approving a quotation, making a payment, or using any of our services, you agree to be bound by these Terms & Conditions.
These terms are designed to clearly explain how we work, what clients can expect from AdvertiseUp, and what AdvertiseUp expects from clients in return.
2. About AdvertiseUp
AdvertiseUp is an SME growth consultancy and marketing execution agency founded in 2016. We help startups, small businesses, and growing companies improve their business direction, marketing strategy, digital presence, content, advertising, websites, and monthly marketing operations.
Our services may include, but are not limited to:
- Business and marketing consultancy
- Brand and creative direction
- Website design and development
- E-commerce setup and support
- Social media content planning and execution
- Digital advertising and media buying
- Monthly marketing management
- Business growth sessions
- Workshops and training
AdvertiseUp may provide services under different business models, including project-based work, retainer-based consulting, monthly management, subscription-based services, and on-demand sessions or workshops.
3. Acceptance of Terms
By engaging with AdvertiseUp in any form, you confirm that you have read, understood, and agreed to these Terms & Conditions.
Engagement with AdvertiseUp includes, but is not limited to:
- Visiting or using our website
- Filling out a contact form
- Booking a consultation or session
- Requesting a quotation or proposal
- Approving a scope of work
- Making a payment
- Starting a project with AdvertiseUp
- Using any service provided by AdvertiseUp
If you do not agree with these Terms & Conditions, you should not use our services or proceed with any booking, payment, or project approval.
AdvertiseUp reserves the right to update, amend, or replace these Terms & Conditions when necessary. The latest version published on our website will apply to all current and future interactions, unless otherwise agreed in writing.
4. Services Covered by These Terms
These Terms & Conditions apply to all services provided by AdvertiseUp, whether delivered online, offline, remotely, in person, on a one-time basis, or through an ongoing agreement.
The services covered may include, but are not limited to:
Strategy and Consultancy
This includes business growth consulting, marketing strategy, brand direction, campaign planning, digital transformation support, UX consulting, and advisory sessions.
Creative Execution
This includes brand identity, logo design, social media templates, campaign creatives, business profiles, company presentations, marketing materials, and related design assets.
Websites and E-commerce
This includes WordPress websites, WooCommerce stores, landing pages, website content structure, website improvements, website maintenance, and related technical setup.
Monthly Marketing Management
This includes ongoing social media planning, content creation, account management, campaign coordination, marketing consultation, and performance review.
Digital Advertising and Media Buying
This includes planning, setting up, managing, monitoring, and advising on advertising campaigns across platforms such as Meta, Google, LinkedIn, TikTok, or other advertising platforms, depending on the agreed scope.
Sessions, Workshops, and Training
This includes one-to-one consultations, business growth sessions, group workshops, internal team training, and educational sessions provided by AdvertiseUp.
Any additional service not specifically listed above may still be covered by these Terms if provided by AdvertiseUp, unless a separate written agreement states otherwise.
5. Proposals, Estimates, and Scope of Work
Before starting most services, AdvertiseUp may provide a quotation, proposal, offer, invoice, written agreement, service description, or project scope outlining the work to be delivered.
The scope of work may include details such as:
- Services included
- Deliverables
- Timeline
- Fees and payment terms
- Number of revisions
- Client responsibilities
- Required materials or access
- Exclusions
- Special conditions
Only the items clearly mentioned in the approved proposal, quotation, invoice, agreement, or written confirmation are considered part of the agreed scope.
Any request that falls outside the agreed scope may be treated as additional work and may require a separate quotation, additional fee, or revised timeline.
AdvertiseUp reserves the right to decline any additional request that was not included in the original agreement, especially if it changes the nature, size, complexity, deadline, or cost of the project.
Timelines shared by AdvertiseUp are based on the assumption that the client provides all required information, content, approvals, payments, access, and feedback on time. Delays from the client side may result in extending the project timeline.
6. Payments, Taxes, and Invoices
All service fees, project fees, subscriptions, session fees, retainers, or workshop fees must be paid according to the payment terms agreed between the client and AdvertiseUp.
Unless otherwise stated in writing, payment is required before work begins, before a session takes place, or before a subscription period becomes active.
AdvertiseUp may accept payment through bank transfer, payment gateway, online payment link, cash, or any other payment method approved by AdvertiseUp.
All prices may be subject to applicable taxes, government fees, bank charges, payment gateway fees, currency exchange differences, or other transaction-related costs.
If an official tax invoice is required, the client must provide all required billing information before the invoice is issued. This may include:
- Legal company name
- Tax registration number
- Billing address
- Contact information
- Any other required invoice details
Once an invoice has been issued, changes to the invoice may not be possible unless approved by AdvertiseUp and allowed under applicable tax or accounting regulations.
The client is responsible for ensuring that all payment, tax, and billing information provided to AdvertiseUp is accurate and complete.
AdvertiseUp reserves the right to pause, delay, suspend, or cancel any service if payment is not received on time.
7. Refunds, Cancellations, and Postponements
Refunds, cancellations, and postponements depend on the type of service, the work already completed, the time already reserved, and any costs already incurred by AdvertiseUp.
For consultation sessions, business growth sessions, workshops, or similar scheduled services, the client must request any postponement or cancellation as early as possible.
Unless otherwise agreed in writing:
- Cancellations made 3 days or more before the scheduled session may be eligible for a full refund.
- Cancellations made less than 3 days before the scheduled session may be subject to partial refund or rescheduling only.
- Cancellations made less than 24 hours before the scheduled session may not be eligible for a refund.
- Failure to attend a scheduled session without prior notice may be treated as a completed session.
Postponement requests should be sent at least 24 hours before the scheduled time. AdvertiseUp may approve or reject postponement requests depending on availability and the reason for the request.
For project-based work, refunds may not be available once work has started, planning has been completed, resources have been allocated, third-party costs have been paid, or deliverables have been partially or fully prepared.
For monthly retainers, subscriptions, or ongoing services, payments are generally non-refundable once the service period has started, unless otherwise agreed in writing.
AdvertiseUp reserves the right to reject a service request, cancel a booking, or terminate a project if necessary. In such cases, AdvertiseUp may issue a refund for any paid work that has not been started or delivered, after deducting any completed work, reserved time, administrative costs, or third-party fees.
8. Client Responsibilities
The client is responsible for providing all information, content, approvals, materials, access, and feedback required for AdvertiseUp to perform the agreed services.
This may include, but is not limited to:
- Brand assets
- Logos and visual identity files
- Product or service information
- Company information
- Website access
- Hosting access
- Social media access
- Advertising account access
- Photos, videos, or media files
- Legal or compliance information
- Pricing, offers, and promotion details
- Feedback and approvals
The client confirms that any materials, content, images, videos, logos, trademarks, claims, offers, product information, or business information provided to AdvertiseUp are accurate, legal, authorized, and suitable for use.
AdvertiseUp is not responsible for verifying the legality, ownership, accuracy, or compliance of materials provided by the client unless this is specifically included in the agreed scope of work.
The client is responsible for responding to requests, reviewing work, and providing approvals within a reasonable timeframe.
Delays in providing required materials, access, feedback, approvals, or payments may result in project delays, timeline extensions, additional fees, or suspension of work.
9. Approvals, Revisions, and Delays
AdvertiseUp may submit work to the client for review, feedback, or approval depending on the nature of the service.
The number of included revisions will be based on the approved proposal, quotation, package, invoice, or written agreement.
A revision means a reasonable adjustment to work already created within the agreed direction and scope. Revisions do not include creating a completely new concept, changing the agreed direction, adding new deliverables, changing the project objective, or requesting work outside the original scope.
If the client requests additional revisions beyond the agreed number, AdvertiseUp may charge additional fees or extend the project timeline.
If the client approves a deliverable, stage, design, document, website page, campaign, or any other work, any changes requested after approval may be treated as additional work.
If the client delays feedback, approval, access, content, payment, or any other required input, AdvertiseUp may extend the project timeline accordingly.
AdvertiseUp is not responsible for missed deadlines caused by client-side delays, third-party delays, platform issues, payment delays, or changes requested after work has already started.
If a client remains unresponsive for an extended period, AdvertiseUp may pause the project. Reactivating a paused project may require a revised timeline, updated pricing, or additional reactivation fee.
10. Third-Party Tools, Platforms, and Fees
Many AdvertiseUp services may require the use of third-party tools, platforms, software, subscriptions, plugins, domains, hosting services, payment gateways, advertising platforms, stock assets, fonts, APIs, or external service providers.
These may include, but are not limited to:
- Google tools and services
- Meta platforms
- LinkedIn platforms
- TikTok platforms
- Zoho tools
- WordPress
- Elementor
- WooCommerce
- Hosting providers
- Domain registrars
- Payment gateways
- Email marketing platforms
- Analytics tools
- CRM tools
- Automation tools
- Stock image, video, or font providers
Unless clearly stated in writing, third-party fees are not included in AdvertiseUp’s service fees.
The client is responsible for paying all third-party costs required for their project, campaign, website, subscription, or marketing activity.
If AdvertiseUp pays a third-party fee on behalf of the client, AdvertiseUp may charge an additional handling, processing, or management fee.
AdvertiseUp is not responsible for changes made by third-party platforms, including changes in pricing, policies, account approvals, technical issues, service interruptions, rejected ads, suspended accounts, plugin conflicts, hosting downtime, or platform limitations.
The client understands that third-party platforms operate under their own terms, conditions, privacy policies, and approval processes. AdvertiseUp cannot guarantee the availability, approval, performance, or continued operation of any third-party platform.
1. Strategy, Consultancy, and Session Terms
AdvertiseUp may provide strategy, consultancy, advisory sessions, business growth sessions, marketing reviews, website reviews, campaign reviews, or similar consultation-based services.
Consultancy and session services are based on professional advice, business analysis, strategic recommendations, and practical guidance. The final decision to apply, reject, modify, or delay any recommendation remains the client’s responsibility.
AdvertiseUp may provide recommendations related to:
- Business growth
- Marketing strategy
- Brand positioning
- Website direction
- E-commerce improvement
- Social media planning
- Advertising direction
- Content strategy
- Customer experience
- Digital tools and workflows
- Sales and lead generation
Consulting sessions may be delivered online, in person, by phone, through video meeting, or through any other agreed communication method.
Unless otherwise stated in writing, consultation sessions do not include implementation, design execution, campaign setup, website development, advertising management, written reports, or follow-up work after the session.
Any additional work requested after a consultation session may require a separate quotation, package, or agreement.
The client understands that consultancy recommendations are based on the information available at the time of the session. AdvertiseUp is not responsible for results affected by incomplete information, inaccurate data, market changes, platform changes, client execution, or third-party factors.
12. BuildUp Creative Execution Terms
BuildUp is AdvertiseUp’s creative execution service for businesses that need professional brand, marketing, communication, and digital assets created with strategic direction behind them.
BuildUp services may include, but are not limited to:
- Logo design
- Brand identity direction
- Visual mood boards
- Color palette direction
- Typography direction
- Social media templates
- Campaign creatives
- Business profiles
- Company presentations
- Marketing materials
- Website content structure
- Launch kits
- Other creative or communication assets
The exact deliverables included in a BuildUp project will depend on the approved proposal, quotation, invoice, or written agreement.
Unless otherwise agreed in writing, BuildUp services include only the final approved deliverables and do not include unlimited revisions, printing, production, paid font licensing, trademark registration, legal review, photography, videography, copywriting, animation, or source files.
Creative work is subjective by nature. AdvertiseUp will make reasonable efforts to align with the approved brief, direction, and agreed scope, but the client is responsible for providing clear feedback and approvals during the process.
If the client changes the creative direction after work has started, requests a new concept after approving a direction, or asks for additional deliverables, this may be treated as additional work and may require extra fees or a revised timeline.
13. WebUp Website and E-commerce Terms
WebUp is AdvertiseUp’s 360 website and e-commerce service for businesses that need a professionally managed digital presence. WebUp may include website design, website development, hosting, domain setup or management, WordPress setup, WooCommerce setup, landing pages, website improvements, website maintenance, website care, and related technical support.
WebUp is designed to help clients build, launch, and maintain their website environment under one managed service, depending on the approved package, proposal, quotation, invoice, or written agreement.
WebUp services may include, depending on the approved scope:
- WordPress website design
- WooCommerce e-commerce setup
- Landing page creation
- Website content structure
- Hosting setup or hosting management
- Domain setup or domain management
- Business email setup or coordination
- Website performance improvements
- Website updates and maintenance
- Website care and support
- Plugin setup and configuration
- Basic technical troubleshooting
- Website launch support
- Basic security and backup coordination
- Technical coordination with third-party providers
The exact items included in the client’s WebUp package will be defined in the approved proposal, quotation, invoice, subscription plan, or written agreement.
The client is responsible for providing all required website materials, including but not limited to logos, brand assets, text, product information, product images, service details, policies, legal content, payment gateway information, shipping information, business information, and any required third-party account access.
Unless specifically included in the agreed scope, WebUp services do not include premium plugins, premium themes, paid integrations, payment gateway fees, shipping provider fees, ERP integration fees, professional copywriting, product photography, advanced custom development, advanced automation, advanced SEO, legal policy drafting, or work outside the agreed WebUp package.
AdvertiseUp may use WordPress, Elementor, WooCommerce, plugins, themes, hosting services, domain providers, email providers, or other third-party tools to complete and manage WebUp services. The client understands that some of these tools and services are operated by third parties and may change, fail, update, conflict, increase in price, or require additional fees over time.
If hosting, domain, business email, plugins, themes, or third-party services are included in a WebUp package, they remain subject to the terms, renewal rules, limitations, availability, and pricing of the relevant third-party providers.
AdvertiseUp may manage certain hosting, domain, email, website, or technical elements on behalf of the client as part of the WebUp service. However, the level of management, ownership, renewal responsibility, and included support will depend on the agreed package.
Once a website, landing page, or e-commerce store is approved and launched, any new changes, additions, redesigns, integrations, custom features, or requests outside the active WebUp package may be treated as additional work and may require a separate quotation or revised timeline.
If the client cancels or stops paying for an active WebUp subscription, AdvertiseUp may suspend the related managed services, including website care, hosting management, domain management, technical support, updates, or other recurring services, subject to the agreed cancellation terms. unless covered by an active maintenance or support agreement.
14. ManageUp Monthly Marketing Management Terms
ManageUp is AdvertiseUp’s monthly marketing management service for businesses that need ongoing marketing direction, content planning, social media coordination, campaign support, and marketing execution.
ManageUp services may include, depending on the approved package:
- Monthly marketing direction
- Social media content planning
- Content calendar preparation
- Caption writing
- Basic design direction
- Social media post design
- Simple video or reel direction
- Account management
- Client coordination
- Monthly review
- Campaign planning
- Media buying coordination
- Performance discussion
The exact number of posts, videos, captions, meetings, revisions, reports, platforms, or deliverables will be defined in the approved proposal, quotation, invoice, or written agreement.
Unless otherwise stated in writing, ManageUp does not include paid advertising budget, influencer fees, photography, videography, advanced video production, community management, customer service replies, direct sales handling, product photography, on-site shooting, printing, production, or third-party platform costs.
Monthly marketing services are planned according to an agreed calendar and workflow. The client must provide content, offers, approvals, product information, access, and feedback on time to allow AdvertiseUp to deliver the service properly.
If the client delays approvals, content, information, or access, AdvertiseUp may not be responsible for missed posting dates, reduced output, campaign delays, or changes in the monthly plan.
Unused deliverables may not automatically roll over to the following month unless agreed in writing.
15. Media Buying and Advertising Terms
AdvertiseUp may provide media buying and advertising services, including campaign planning, campaign setup, campaign management, ad account support, performance monitoring, reporting, and recommendations.
Media buying services may apply to platforms such as:
- Meta Ads
- Facebook Ads
- Instagram Ads
- Google Ads
- YouTube Ads
- LinkedIn Ads
- TikTok Ads
- Other advertising platforms agreed with the client
Unless clearly stated in writing, AdvertiseUp’s media buying or advertising management fee does not include the advertising budget itself.
The client is responsible for paying the advertising budget directly to the advertising platform, unless otherwise agreed. If AdvertiseUp pays advertising budget or platform fees on behalf of the client, additional handling, processing, or management fees may apply.
The client is responsible for ensuring that products, services, offers, claims, prices, promotions, landing pages, and business operations promoted through advertising campaigns are accurate, legal, available, and compliant with applicable laws and platform policies.
AdvertiseUp does not guarantee campaign approval, reach, impressions, clicks, leads, sales, conversion rates, return on ad spend, account stability, or any specific advertising result.
Advertising performance depends on many factors outside AdvertiseUp’s control, including market demand, competition, product pricing, offer strength, landing page quality, customer service, stock availability, audience behavior, platform algorithms, account history, payment issues, and client-side operations.
Advertising platforms may reject ads, restrict accounts, suspend accounts, change policies, change algorithms, increase costs, or limit campaign performance. AdvertiseUp is not responsible for such platform actions, but may provide reasonable support and recommendations where possible.
16. SaaS and Subscription Services
AdvertiseUp may provide subscription-based services, website care plans, software-supported services, managed digital services, or other monthly recurring services.
Subscription services may include, depending on the approved scope:
- Website care and maintenance
- Basic technical support
- Platform setup or access
- Monthly service management
- Digital tool support
- Website updates
- Hosting-related coordination
- Reporting or monitoring
- Other recurring services agreed with the client
Subscription services are billed on a recurring basis according to the agreed billing cycle, which may be monthly, quarterly, annually, or any other agreed period.
Unless otherwise stated in writing, subscription fees must be paid in advance before the service period begins.
AdvertiseUp reserves the right to suspend or stop subscription services if payment is delayed, declined, incomplete, or not received within the agreed timeframe.
Subscription services do not include major redesigns, new website pages, advanced custom development, premium third-party tools, paid plugins, paid themes, paid integrations, external platform fees, emergency support, or work outside the agreed monthly scope unless specifically stated in writing.
The client understands that subscription services depend on third-party tools, hosting providers, domains, plugins, platforms, and other external systems. AdvertiseUp is not responsible for service interruptions, price changes, technical failures, policy changes, or limitations caused by third-party providers.
Cancellation of a subscription must be requested in writing before the next billing cycle. Fees already paid for an active billing period are generally non-refundable unless otherwise agreed in writing.
17. Workshops and Training
AdvertiseUp may provide workshops, training sessions, educational programs, internal team sessions, business training, marketing training, design training, advertising training, website training, or other knowledge-based services.
Workshops and training may be delivered online, offline, in person, at the client’s location, at AdvertiseUp’s location, or through any agreed platform.
Unless otherwise agreed in writing, workshop and training fees do not include:
- Laptops or devices
- Software licenses
- Paid tools or subscriptions
- Internet connection
- Venue rental
- Printed materials
- Meals, transportation, or accommodation
- Third-party certifications
- Recording access
- Post-training implementation support
Participants are responsible for bringing any required devices, tools, accounts, passwords, software, or materials needed to participate in the workshop or training.
AdvertiseUp may provide educational material, examples, templates, exercises, or practical guidance during workshops and training. These materials are for learning purposes only and may not be copied, resold, redistributed, published, or used as a competing training product without written permission from AdvertiseUp.
Workshop and training results depend on participant attendance, attention, practice, skill level, available tools, and implementation after the session. AdvertiseUp does not guarantee that participants will achieve a specific business, marketing, design, sales, or technical result after attending a workshop or training.
18. Intellectual Property and Source Files
Unless otherwise agreed in writing, AdvertiseUp retains ownership of its internal methods, processes, know-how, strategy frameworks, creative concepts not selected by the client, working files, source files, templates, drafts, research methods, planning documents, and internal project materials.
After the client has paid all due amounts, the client receives the right to use the final approved deliverables for the purpose agreed in the project scope.
Final approved deliverables may include items such as:
- Final logo files
- Final design exports
- Final website pages
- Final campaign creatives
- Final written documents
- Final social media posts
- Final presentation exports
- Final marketing materials
Unless specifically included in the approved scope, source files are not included. Source files may include, but are not limited to:
- Adobe Illustrator files
- Adobe Photoshop files
- Adobe InDesign files
- Adobe Premiere files
- Adobe After Effects files
- Figma files
- Canva editable files
- Elementor templates
- Raw design files
- Raw video project files
- Strategy templates
- Internal planning documents
AdvertiseUp may provide source files only if this is clearly agreed in writing and may charge additional fees for preparing, organizing, transferring, or licensing such files.
The client confirms that any materials provided to AdvertiseUp, including logos, images, videos, fonts, trademarks, text, data, business information, or third-party assets, are owned by the client or legally authorized for use.
AdvertiseUp is not responsible for any claim, dispute, copyright issue, trademark issue, licensing issue, or legal issue arising from materials provided by the client.
19. Website Access, Hosting, Domains, and Credentials
For website, e-commerce, landing page, hosting, domain, email, plugin, or technical services, the client may be required to provide access to relevant accounts, platforms, dashboards, hosting panels, domain accounts, website admin accounts, payment gateways, shipping providers, or other digital systems.
The client is responsible for providing accurate, active, and secure access when needed.
This may include access to:
- WordPress admin
- Hosting control panel
- Domain registrar
- DNS records
- Email accounts
- Payment gateways
- Shipping providers
- WooCommerce
- Google services
- Meta services
- Analytics tools
- CRM tools
- Third-party plugins or integrations
The client remains responsible for the security, ownership, renewal, payment, and legal control of their hosting, domain, email, website, and third-party accounts unless otherwise agreed in writing.
AdvertiseUp is not responsible for lost access, expired domains, unpaid hosting invoices, deleted accounts, suspended services, hacked accounts, weak passwords, third-party downtime, or unauthorized access caused by client-side negligence or third-party issues.
The client should avoid sharing passwords through insecure channels where possible. AdvertiseUp may recommend safer ways to provide access, such as role-based access, temporary credentials, user invitations, or password managers.
AdvertiseUp may need administrative access to perform certain services. The client understands that removing, limiting, or delaying access may prevent AdvertiseUp from completing the agreed work or may delay delivery.
After project completion, the client may request removal of AdvertiseUp’s access from relevant platforms. However, the client is responsible for ensuring continued access, backups, account security, and renewals after handover.
20. Confidentiality
AdvertiseUp and the client may exchange confidential information during a project, consultation, subscription, campaign, workshop, or business relationship.
Confidential information may include, but is not limited to:
- Business plans
- Marketing plans
- Financial information
- Customer data
- Employee information
- Access credentials
- Campaign data
- Website data
- Product information
- Pricing strategies
- Sales information
- Internal documents
- Unpublished creative work
- Proposals and quotations
- Any information clearly treated as confidential by either party
AdvertiseUp will take reasonable steps to protect client confidential information and will not intentionally disclose it to unauthorized third parties, except where required to deliver the agreed service, comply with the law, protect AdvertiseUp’s rights, or work with approved service providers.
The client must also protect any confidential information, pricing, methods, templates, internal documents, proposals, or business information received from AdvertiseUp.
Confidentiality obligations do not apply to information that is already public, independently developed, lawfully obtained from another source, or required to be disclosed by law, court order, government authority, or platform requirement.
21. Portfolio and Case Study Usage
AdvertiseUp may showcase completed work, project examples, designs, websites, campaigns, public-facing content, or general project outcomes in its portfolio, website, presentations, proposals, social media channels, case studies, or marketing materials.
This may include, but is not limited to:
- Client name
- Brand name
- Public website links
- Public social media posts
- Public campaign visuals
- Approved design work
- Before-and-after examples
- General description of services provided
- Project category or industry
- Non-confidential results or outcomes
AdvertiseUp will not intentionally disclose confidential business information, private financial data, internal documents, access credentials, unpublished plans, or sensitive client information without permission.
If a client does not want their project to be used in AdvertiseUp’s portfolio or case studies, this must be requested in writing before or during the project.
AdvertiseUp may still refer generally to the type of work completed without disclosing confidential or identifying information.
22. Service Refusal, Suspension, and Termination
AdvertiseUp reserves the right to refuse, suspend, or terminate any service, project, consultation, subscription, campaign, or business relationship when necessary.
This may happen if:
- The client does not make payments on time
- The client does not provide required information, access, or approvals
- The client requests illegal, unethical, misleading, harmful, or abusive work
- The client violates platform policies, advertising rules, or applicable laws
- The client behaves in an abusive, threatening, disrespectful, or inappropriate manner
- The client repeatedly changes the scope without agreement
- The client becomes unresponsive for an extended period
- Continuing the service may harm AdvertiseUp, its team, its partners, or its reputation
If a service is suspended or terminated due to client-side issues, AdvertiseUp may not be required to refund payments for work already completed, time already reserved, resources already allocated, third-party fees already paid, or service periods already started.
If AdvertiseUp chooses to stop a service for reasons unrelated to client violation, AdvertiseUp may provide a fair refund for any paid work that has not started or has not been delivered, after deducting completed work, administrative costs, reserved time, and third-party expenses.
23. No Guaranteed Results
AdvertiseUp provides strategy, consultancy, creative execution, website services, marketing management, media buying, and related business support based on professional experience, available information, and agreed service scope.
However, AdvertiseUp does not guarantee specific business, marketing, financial, advertising, sales, ranking, traffic, conversion, revenue, or growth results.
Results may depend on many factors outside AdvertiseUp’s control, including but not limited to:
- Market demand
- Competition
- Product or service quality
- Pricing
- Offer strength
- Brand reputation
- Customer service
- Sales process
- Stock availability
- Website performance
- Client responsiveness
- Advertising platform algorithms
- Platform approvals
- Budget level
- Seasonality
- Economic conditions
- Customer behavior
- Third-party platform changes
Any forecast, estimate, recommendation, projection, benchmark, or expected result shared by AdvertiseUp is for planning and guidance purposes only and should not be treated as a guaranteed outcome.
The client remains responsible for business decisions, implementation, operations, pricing, offers, sales handling, customer service, and final approval of any strategy or campaign.
24. Limitation of Liability
AdvertiseUp will make reasonable efforts to deliver services professionally and according to the agreed scope of work. However, to the maximum extent permitted by law, AdvertiseUp shall not be liable for indirect, incidental, special, consequential, or financial losses arising from the use of its services.
This includes, but is not limited to:
- Loss of revenue
- Loss of profit
- Loss of sales
- Loss of customers
- Loss of data
- Business interruption
- Advertising account restrictions
- Platform suspensions
- Website downtime
- Third-party service failures
- Missed opportunities
- Reputation damage
- Delays caused by the client or third parties
AdvertiseUp is not responsible for losses caused by incorrect information provided by the client, delayed approvals, missing access, platform policy changes, third-party failures, client-side technical issues, unauthorized account access, or decisions made by the client based on consultation or recommendations.
Where liability cannot be excluded, AdvertiseUp’s total liability shall be limited to the amount paid by the client for the specific service directly related to the claim, unless otherwise required by applicable law.
25. Force Majeure
AdvertiseUp shall not be held responsible for any delay, failure, interruption, or inability to perform its services due to events outside its reasonable control.
Force majeure events may include, but are not limited to:
- Natural disasters
- Fire, flood, earthquake, or extreme weather
- War, conflict, civil unrest, or political instability
- Government restrictions or legal changes
- Internet outages
- Electricity outages
- Platform outages
- Hosting failures
- Payment gateway interruptions
- Cyberattacks
- Epidemics or pandemics
- Strikes or labor disruptions
- Supplier or third-party provider failures
- Any other event beyond AdvertiseUp’s reasonable control
If such an event occurs, AdvertiseUp may extend timelines, pause services, adjust delivery methods, reschedule work, or take any reasonable action needed to continue or protect the service.
AdvertiseUp will make reasonable efforts to notify affected clients and resume work as soon as reasonably possible.
26. WebUp Ownership, Cancellation, and Data Deletion
WebUp is a managed website and e-commerce service owned, operated, and managed by AdvertiseUp.
Unless otherwise agreed in writing, the WebUp website environment, hosting setup, technical structure, templates, backend configuration, internal systems, source files, plugin setup, server environment, and management process remain owned and controlled by AdvertiseUp.
The client receives the right to use the website, online store, landing page, or digital presence as part of the active WebUp subscription or approved WebUp agreement.
WebUp does not automatically transfer ownership of the hosting account, server environment, website source files, Elementor templates, technical configurations, backend setup, plugin licenses, premium tools, internal systems, or management workflows to the client.
If a client wants a full ownership transfer, website export, migration, or handover outside the managed WebUp model, this must be agreed in writing and may require a separate quotation, transfer fee, migration fee, or technical handover fee.
WebUp setup fees, onboarding fees, implementation fees, migration fees, configuration fees, and website build fees are generally non-refundable once work has started.
WebUp subscription fees are paid in advance. Once a billing period has started, the fee for that period is generally non-refundable.
If the client cancels a WebUp subscription, the service may remain active until the end of the paid billing period unless otherwise agreed in writing.
If the client stops paying, delays payment, disputes payment, or cancels the WebUp service, AdvertiseUp may suspend or terminate the related website, hosting management, website care, technical support, domain management, email coordination, backups, updates, or any connected service.
After cancellation, termination, or non-payment, AdvertiseUp may keep the website data, backups, staging environments, hosting files, emails, project files, and related technical data for a limited period for operational, legal, accounting, security, or dispute-handling purposes.
Unless otherwise required by law or agreed in writing, AdvertiseUp may delete cancelled or terminated WebUp website data, backups, staging environments, hosting files, emails, and related technical records after 30 days from the cancellation, termination, or final unpaid notice date.
After deletion, AdvertiseUp may not be able to recover the website, files, database, media, emails, backups, or related data.
The client is responsible for requesting any approved transfer, export, migration, or handover before the deletion period ends. AdvertiseUp is not responsible for restoring, rebuilding, migrating, or supporting a cancelled WebUp website after deletion unless a new paid agreement is made.
27. Governing Law
These Terms & Conditions shall be governed by and interpreted in accordance with the applicable laws of the Arab Republic of Egypt, unless otherwise required by law or agreed in writing.
Any dispute, claim, disagreement, or legal matter relating to AdvertiseUp’s website, services, projects, subscriptions, consultations, workshops, payments, or business relationship shall first be handled through reasonable communication between AdvertiseUp and the client.
Both parties agree to make reasonable efforts to resolve any issue in good faith before taking legal action.
If the matter cannot be resolved through direct communication, it may be referred to the competent courts or legal authorities in Egypt, unless a different jurisdiction is required by a separate written agreement.
28. Updates to These Terms
AdvertiseUp may update, amend, replace, or modify these Terms & Conditions from time to time to reflect changes in services, pricing models, tools, platforms, business operations, legal requirements, or internal policies.
The latest version published on AdvertiseUp’s website will be considered the current and applicable version.
By continuing to use AdvertiseUp’s website, booking services, requesting work, approving proposals, making payments, or continuing an active service after updates are published, the client agrees to the updated Terms & Conditions.
AdvertiseUp may notify clients of major changes where reasonably possible, but it is the client’s responsibility to review the Terms & Conditions periodically.
29. Contact Information
For any questions, requests, concerns, or notices related to these Terms & Conditions, clients may contact AdvertiseUp using the official contact details below:
AdvertiseUp
2 Omarat Al Saudeya, Masaken Al Mohandesin, Nasr City, Cairo Governorate, Egypt
Email:
info@advertiseup.agency
Website:
www.advertiseup.agency
Working Hours:
Sunday – Thursday: 9 AM – 5 PM
Friday & Saturday: Closed
AdvertiseUp is also closed during official public holidays in Egypt. Messages, requests, approvals, cancellations, support requests, or any other communication received during weekends or official Egyptian public holidays may be reviewed on the next working day.
AdvertiseUp may only consider official requests, cancellations, complaints, approvals, or notices valid when they are sent through an approved written communication channel, such as email, official forms, or other channels accepted by AdvertiseUp.
When calculating response times, support timelines, cancellation notice periods, approval windows, or delivery-related communication, weekends and official Egyptian public holidays may not be counted as working days unless otherwise agreed in writing.
30. Final Agreement
These Terms & Conditions, together with any approved proposal, quotation, invoice, service agreement, subscription plan, email confirmation, or written scope of work, form the agreement between AdvertiseUp and the client.
If there is a conflict between these general Terms & Conditions and a specific written agreement, proposal, quotation, or invoice, the specific written agreement will apply to the relevant service only.
If any part of these Terms & Conditions is found to be invalid, unenforceable, or incomplete, the remaining sections shall continue to apply.
Failure by AdvertiseUp to enforce any part of these Terms & Conditions at any time does not mean that AdvertiseUp waives its right to enforce it later.
By using AdvertiseUp’s website, booking a service, approving a proposal, making a payment, starting a project, or continuing an active service, the client confirms that they have read, understood, and agreed to these Terms & Conditions.