Simple answers before we start growing together.

AdvertiseUp is an SME growth consultancy and marketing execution agency. We help startups and small businesses grow through strategy, websites, content, ads, and monthly management.

The best starting point is usually a business growth consultation. It helps us understand your business, your current situation, and the next practical step before recommending a service or package.

No. Many clients come to us because they are unsure what they need. We can help you decide whether your priority is strategy, branding, website, content, ads, or monthly management.

Yes. We may reject work that is outside our scope, unethical, illegal, misleading, harmful, or not aligned with what we believe we can deliver properly.

ThinkUp is our strategy and consultancy direction. It may include business growth consulting, marketing direction, brand positioning, campaign planning, website reviews, and advisory sessions.

BuildUp is our creative execution service. It may include brand identity, social media launch kits, campaign creatives, business profiles, presentations, and marketing assets built with strategy behind them.

ManageUp is our monthly marketing management service. It may include content planning, social media coordination, captions, designs, campaign direction, account management, and monthly review depending on the approved package.

No. Each package has its own scope. The exact deliverables, number of revisions, platforms, timelines, and exclusions are defined in the approved proposal, quotation, invoice, or written agreement.

Depending on the approved package, WebUp may include website design, WordPress setup, WooCommerce setup, hosting setup or management, domain setup or management, landing pages, website care, updates, basic troubleshooting, and launch support.

Yes, WebUp can include hosting and domain setup or management depending on the selected package. The exact inclusion will be clearly stated in the approved offer or agreement.

WebUp is owned, operated, and managed by AdvertiseUp unless otherwise agreed in writing. The client receives the right to use the website as part of the active WebUp subscription or agreement.

If WebUp is cancelled or unpaid, AdvertiseUp may suspend or terminate the website, hosting management, technical support, updates, backups, domain management, email coordination, or connected services according to the agreed terms.

Unless otherwise required by law or agreed in writing, AdvertiseUp may delete cancelled or terminated WebUp website data, backups, staging environments, hosting files, emails, and related technical records after 30 days from cancellation, termination, or final unpaid notice date.

Unless otherwise agreed in writing, payment is required before work starts, before a session takes place, or before a subscription period becomes active.

Prices may be subject to applicable taxes, government fees, bank charges, payment gateway fees, currency exchange differences, or other transaction-related costs depending on the payment method and agreement.

Postponement requests should be sent at least 24 hours before the scheduled time. Refunds or rescheduling depend on how early the cancellation is made and the type of service booked.

Project payments are generally not refundable once work has started, planning has been completed, resources have been allocated, or third-party costs have been paid.

Monthly subscription fees are generally paid in advance and are not refundable once the service period has started, unless otherwise agreed in writing.

No. AdvertiseUp does not guarantee specific sales, leads, revenue, rankings, traffic, conversion rates, return on ad spend, or business results. We provide strategy, execution, management, and recommendations based on professional experience and available data.

Unless clearly stated in writing, media buying or advertising management fees do not include the advertising budget itself. The ad budget is usually paid directly by the client to the advertising platform.

Yes. Advertising platforms may reject ads, restrict accounts, suspend accounts, change policies, change algorithms, increase costs, or limit performance. AdvertiseUp is not responsible for platform decisions but may provide reasonable support and recommendations.

Performance may be affected by market demand, competition, budget, offer strength, website quality, pricing, stock availability, customer service, platform algorithms, account history, seasonality, and client-side operations.

AdvertiseUp’s working hours are Sunday to Thursday, from 9 AM to 5 PM. Friday and Saturday are closed.

No. AdvertiseUp is closed during official public holidays in Egypt. Messages or requests received during weekends or official Egyptian public holidays may be reviewed on the next working day.

Official requests, cancellations, complaints, approvals, or notices should be sent through approved written communication channels such as email, official forms, or other channels accepted by AdvertiseUp.

When calculating response times, support timelines, cancellation notice periods, approval windows, or delivery-related communication, weekends and official Egyptian public holidays may not be counted as working days unless otherwise agreed in writing.